RETURN & REFUND
1. Eligible Cases for Return
A return request will be accepted only if:
The product received is damaged
The product is defective
The product received is different from the one ordered
2. Mandatory Unboxing Video Proof
To process any return or replacement request, a complete unboxing video is mandatory.
The video must clearly show:
The sealed package before opening
The entire unboxing process
The product condition inside the package
⚠️ Important:
If the customer does not have a proper unboxing video, we cannot guarantee return or replacement.
3. How to Submit a Return Request
Customers must send the unboxing video proof within 24 hours of delivery.
You can contact us through:
Email: iconbusiness@gadgetvala.in
Phone / WhatsApp: 9824086857
Please include:
Order ID
Your name
The unboxing video
Description of the issue
4. Verification Process
Our team will review the video proof.
If the issue is verified, we will provide either:
Replacement of the product, or
Refund (if replacement is not available)
5. Non-Returnable Situations
Returns will not be accepted if:
No unboxing video proof is provided
The claim is made after 24 hours of delivery
The product is used, damaged by the customer, or missing original packaging
