FAQs

1. How can I place an order on DesiPrime.in?

Placing an order is very simple:

Select the product you want to purchase.

Click on Buy Now / Add to Cart.

Enter your shipping details.

Complete the payment process.

Once your order is successfully placed, you will receive an order confirmation.

2. How long does delivery take?

After receiving your order and payment confirmation:

Orders are dispatched on the same day or the next working day.

Delivery usually takes 3–7 working days depending on your location and courier service.

3. How can I track my order?

Once your order is shipped, you may receive tracking details via SMS, WhatsApp, or email (if applicable).

You can use the tracking number to check the delivery status of your order.

4. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

A complete unboxing video is mandatory for any claim.

The video must clearly show:

The sealed parcel before opening

The full unboxing process

The product condition inside the package

Without a proper unboxing video, we cannot guarantee return, replacement, or refund.

5. Why is the unboxing video required?

The unboxing video helps us verify genuine issues and protects both the customer and our store from fraudulent claims or courier damages.

This is a standard safety policy followed by many online stores.

6. Can I return a product if I change my mind?

Currently, we do not accept returns for change of mind or personal preference.

Returns are accepted only if the product is damaged, defective, or different from what was ordered, and valid proof is provided.

7. What if my order is delayed?

We always try to deliver orders as quickly as possible.

However, sometimes delays may occur due to:

Courier service delays

Weather conditions

Remote delivery locations

Public holidays

We appreciate your patience in such situations.

8. What if I entered the wrong shipping address?

If you entered the wrong address, please contact us immediately.

Once the order is shipped, address changes may not be possible.

9. Is it safe to shop on DesiPrime.in?

Yes. We aim to provide a secure and trustworthy shopping experience for all customers.

We ensure:

Secure checkout process

Quality product checks before dispatch

Reliable courier partners for delivery

10. How can I contact customer support?

If you have any questions or need assistance, you can contact us:

📧 Email: iconbusiness@gadgetvala.in

📞 Phone / WhatsApp: 9824086857

Our support team will be happy to help you.